Safe Returns and Refunds Policy
Southloom.com does accept returns in the following cases:
1. If the product has certain manufacturing defects which the customer has to bring to our notification within 3 days of receipt of the product (when the courier delivery status upon tracking shows 'Delivered').
2. If the product the customer receives is soiled or damaged, which the customer has to bring to our notification within 3 days of receipt of the product (when the courier delivery status upon tracking shows 'Delivered').
In both the above cases the customer has to send a photograph of the product with the damage clearly visible to our Customer Care WhatsApp number +918138077377 or to our email, firstname.lastname@example.org
Upon receiving the photographs our team shall send a response to the same (within 2 business days) and shall give the customer the go ahead to courier the product back to us. The Customer shall courier the product back to Southloom only after we have directed the same, any other couriers will not be our responsibility. The address to which the product has to be couriered will be communicated to the customer once we accept the return process.
Once the product is couriered back to us and our team will inspect whether the same has reached us in the exact same condition as we have shipped it to you. Wrinkled, used, once worn, wrongly folded or soiled products will not qualify for a refund. Products including Sarees and Dhotis if worn once or even tried on once do not qualify for a return or refund. All items should be returned to us with the tags and printed documents that accompany your purchase. The courier charges the customer incurs to send the damaged product back to us will also be reimbursed by Southloom.
Once our team receives the product and approves that the product if fit for a refund, then the amount shall be transferred to the customer's Bank Account (which is to be provided to us through email or by WhatsApp) within 3 - 7 of the approval. Replacement for the products if available will be shipped to the customer in case it is in stock. A cash refund will be issued only if an exact same product replacement is not possible due to unavailability of stock.
Our products go through a thorough two stage quality check process before being packed and shipped to our customer to ensure that not one defective product reaches the customer. The above is for the very unfortunate situation where it happens.
If a customer has any more queries regarding the same please do contact us on Call or WhatsApp on +918138077377. Our customer service assistants shall be more than happy to help you.